Shipping Policy

Last updated: October 2026

At Nuashape, we ship worldwide. This policy explains how shipping works, what to expect in terms of delivery times, and how we handle issues like delays or undeliverable packages.

This Shipping Policy forms part of our Terms of Service and works together with our Returns & Refunds Policy.

1. Shipping Costs

We offer free standard tracked shipping on all orders, with no minimum purchase, to the destinations available at checkout.

There are no standard shipping charges or hidden handling fees for these orders.

You will receive a tracking number by email once your order has been dispatched. Processing and estimated delivery times are outlined below.

2. Order Processing

Once you place an order:

• Orders are processed within 2–4 business days.
• You will receive your tracking number by email once your order has been dispatched, normally within 3–5 business days of placing your order.
• Tracking information may take an additional 1–2 days to fully activate with the carrier.
• Orders placed on weekends or public holidays are processed on the next business day.

Business days are Monday through Friday, excluding public holidays.

3. Shipping Origin & Carriers

Your Nuashape order is shipped from our international fulfillment center. We work with reliable global logistics partners to deliver your order safely to your door.

Most international deliveries arrive via courier (typically UPS or a comparable carrier), with local last-mile delivery handled by your country's standard postal or courier network.

4. Estimated Delivery Times

Delivery times vary by destination country. The table below shows estimated transit times in business days, after order processing.

To estimate the total time from purchase to delivery, add the processing time stated at the beginning of this policy to the transit time for your destination. These estimates do not override any expressly agreed delivery deadline or your statutory consumer rights. Please also refer to “Note on Delivery Times” below.

Note on Delivery Times

The shipping times shown in the table are estimates in business days after order processing. Please also allow for the processing time stated at the beginning of this policy.

Customs procedures, public holidays, severe weather, strikes and other logistical disruptions may affect delivery. If your order is delayed, contact support@nuashape.com. We will investigate with the carrier and provide an update.

These estimates do not override any delivery deadline expressly agreed with you or your statutory consumer rights.

For consumers in the European Union, unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of concluding the contract. If the applicable delivery deadline is missed, you may require delivery within an additional reasonable period and, if delivery still does not occur, terminate the contract and receive a refund. In cases provided for by law, including refusal to deliver or failure to meet an essential agreed delivery deadline, you may terminate without granting an additional period.

Remote Areas and Minor Islands

Deliveries to minor islands, mountain areas or locations classified as remote by carriers may take longer than the standard estimates shown in the table.

For information about delivery to your location, please contact support@nuashape.com before placing your order. Any longer delivery period expressly agreed with you will apply to that order.

If your order is delayed, please contact us for assistance. Delivery to a remote area does not remove your statutory consumer rights. The provisions in “Note on Delivery Times” remain applicable.

5. Taxes & Customs Duties

The total amount shown at checkout is the final amount you pay. Applicable taxes (including VAT for EU countries and sales tax for the US) are calculated and included in the price displayed at checkout based on your location.

No additional customs duties or import taxes will be charged upon delivery.

6. Shipping Addresses & Restrictions

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including:

• Full street name and number.
• Apartment, unit, or building number (where applicable).
• City and postal code.
• Phone number (used by the carrier for delivery coordination).

Address changes: If you notice an error, contact support@nuashape.com as soon as possible. We can update an address only while fulfillment and the carrier allow it; changes after dispatch cannot be guaranteed. A tracking number alone does not remove your statutory cancellation or withdrawal rights.

If an incorrect or incomplete address prevents delivery, contact us so we can investigate and assess return, refund or reshipping options. Any proposed voluntary reshipping charge will be disclosed and agreed before reshipping, as explained in Section 10. We do not automatically reject a claim solely because tracking shows delivery.

We do not deliver to:

• P.O. Boxes.
• APO/FPO military addresses.
• Countries currently restricted by international sanctions.

7. Split Shipments

Orders containing multiple items may be split into separate packages to reduce shipping costs and facilitate customs clearance. This is standard practice for international fulfillment.

Each package may arrive separately, typically within 5 business days of each other.

Packages may share a single tracking number — the tracking status reflects the first package delivered, not the entire order.

If you receive part of your order, the remaining items are likely in a separate package still in transit.

Please allow up to 5 business days from the first delivery for the remaining packages, unless tracking indicates a problem. This suggested investigation period does not extend an agreed delivery deadline or restrict your statutory rights.

If the remaining items have not arrived after 5 business days, contact us at support@nuashape.com and we will investigate.

8. Shipping Delays

While we work hard to meet the estimated delivery times above, some delays are outside our control, including:

• Customs processing and clearance.
• Public holidays or local carrier disruptions.
• Weather events or natural disasters.
• Incorrect or incomplete shipping addresses.
• Peak shopping periods (Black Friday, Christmas, etc.).

If your order has not arrived by the estimated delivery window or an agreed delivery deadline, please contact us at support@nuashape.com with your order number and we will investigate. The remedies explained in “Note on Delivery Times” remain available; logistical disruptions do not remove your statutory rights.

9. Lost Packages & Delivery Disputes

If your order has not arrived by the applicable delivery deadline, or tracking suggests that it may be lost, contact support@nuashape.com with your order number. You do not need to wait 30 business days or for a fixed period without tracking movement before contacting us.

We will investigate with the carrier and keep you informed. Carrier investigations typically take 5–10 business days, but this does not extend an agreed delivery deadline, suspend applicable refund deadlines or require you to waive statutory rights.

For a lost shipment, we will arrange a replacement at no extra cost or a full refund, as appropriate to your request and applicable rights. A carrier's formal declaration of loss is not a prerequisite to exercising a legal right to a refund.

Packages marked as delivered but not received

Check common delivery locations, building reception and neighbours, and contact us promptly. You may also ask the carrier for delivery details; we will assist with the investigation and request proof of delivery where needed.

A delivery scan alone does not automatically resolve a delivery dispute. Reporting later than 7 days does not automatically bar a claim. We assess the delivery evidence and circumstances in accordance with applicable law.

10. Refused or Undeliverable Packages

If an order cannot be delivered because of an incorrect address, refusal or failure to collect, contact us so we can assess return, refund or reshipping options.

We do not automatically charge a $15 handling penalty or cap refunds at a fixed percentage. Any lawful deduction depends on the circumstances and applicable consumer rights.

Any proposed voluntary reshipping charge will be disclosed and agreed before reshipping. This does not apply to shipping costs that Nuashape must cover for an eligible return, covered defect or our own fulfillment error.

Refusing a parcel is not always sufficient notice of withdrawal. Please also contact us with a clear statement of your request.

For eligible returns under our 100-day Returns & Refunds Policy, Nuashape covers return shipping arranged through our support team, with no handling or restocking fee. We also cover both shipping legs of one free size exchange per order, for the same model and color, subject to availability and the conditions in that policy. The 100-day period is a return window, not a wear trial.

Refund eligibility, processing times and any applicable statutory withdrawal rights are set out in our Returns & Refunds Policy.

11. Damaged Packages

If your package arrives damaged, photograph the packaging and product where possible and contact support@nuashape.com promptly with your order number and a description of the issue.

We will arrange an appropriate free replacement or refund, subject to your applicable rights, and cover necessary shipping costs.

There is no automatic 7-day cutoff for reporting damage or defects. Providing photos where available helps us investigate, but does not replace or limit your statutory rights. See our Returns & Refunds Policy for details.

12. Tracking Your Order

You can track your order at any time using the tracking information sent to your email.

If you have any questions or your tracking has not updated for several days, contact us at support@nuashape.com.

13. Contact

For any shipping-related questions:

MEDILUME GROUP LLC
4539 22nd St Ste N
Phoenix, AZ 85016
United States

Email: support@nuashape.com
Response time: within 2 business days